TresCare

Welcome! You can raise your request and concerns from the options provided below

What can we help you with?

Refund/Replacement Request

Required fields are marked with an asterisk

{"xsrfToken":"b30bcd97276f8ffa7c12014c1d02d50a5930fa50_lout","branding":{"id":"1","key":"tres","name":"TresCare","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b0eb644f-c194-493e-b35d-08281be09697/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjcyOTZjYy1mNGU0LTQ0MTYtOTFhZC04OWEwM2VkMWNjMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIwZWI2NDRmLWMxOTQtNDkzZS1iMzVkLTA4MjgxYmUwOTY5NyI6WyJyZWFkIl19LCJleHAiOjE3NTMwNDAwNjgsIm5iZiI6MTc1MzAzOTQ2OH0.-0P5AXgAGwBPJtqExBZIeN72jcRx6nVvD1gi4Y_8uOg&client=367296cc-f4e4-4416-91ad-89a03ed1cc2c&mode=fit","logoId":"b0eb644f-c194-493e-b35d-08281be09697","isLogoAvailable":true,"helpCenterTitle":"TresCare Help & Support","sharedPortalName":"TresCare Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"TresCare Help & Support","sharedPortalName":"TresCare Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#215cbe","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ce612e76-ca2a-4f22-ac02-e0151825c649/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjcyOTZjYy1mNGU0LTQ0MTYtOTFhZC04OWEwM2VkMWNjMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNlNjEyZTc2LWNhMmEtNGYyMi1hYzAyLWUwMTUxODI1YzY0OSI6WyJyZWFkIl19LCJleHAiOjE3NTMwNDAwNjgsIm5iZiI6MTc1MzAzOTQ2OH0.V87v9cvVD82iuATAl7038gBe7aLk6y4Z0HXF-2oHok0&client=367296cc-f4e4-4416-91ad-89a03ed1cc2c&height=300&mode=fit","bannerMediaApiFileId":"ce612e76-ca2a-4f22-ac02-e0151825c649","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tres","projectId":10000,"serviceDeskId":1,"name":"TresCare","description":"Welcome! You can raise your request and concerns from the options provided below","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"34","name":"Refund/Replacement Request","descriptionHtml":"","callToAction":"Refund/Replacement Request","introHtml":"This form is used to request a Refund/Replacement of the product","icon":10560,"iconUrl":"https://trescare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[1],"key":""},{"id":"33","name":"Technical Query/Help","descriptionHtml":"","callToAction":"Technical Query/Help","introHtml":"","icon":10466,"iconUrl":"https://trescare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"3":[33],"4":[33],"1":[33,34]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TRES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjcyOTZjYy1mNGU0LTQ0MTYtOTFhZC04OWEwM2VkMWNjMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTMwNDA2NjgsIm5iZiI6MTc1MzAzOTQ2OH0.56iEKLsoF_vpPfkRsESeI3NmL-Ga1xxIvPIyysxv_K8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"367296cc-f4e4-4416-91ad-89a03ed1cc2c","tokenDurationInMins":20}},"reqCreate":{"id":34,"projectId":10000,"issueType":{"id":"10012","name":"Refund Request"},"form":{"name":"Refund/Replacement Request","descriptionHtml":"","callToAction":"Refund/Replacement Request","intro":"This form is used to request a Refund/Replacement of the product","instructions":"","icon":10560,"iconUrl":"https://trescare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Order ID /Ref No","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Reason for Refund","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/34","calendarParams":{"firstDay":0,"date":"2025-07-21T00:54:28+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjcyOTZjYy1mNGU0LTQ0MTYtOTFhZC04OWEwM2VkMWNjMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTMwNDA2NjgsIm5iZiI6MTc1MzAzOTQ2OH0.56iEKLsoF_vpPfkRsESeI3NmL-Ga1xxIvPIyysxv_K8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"367296cc-f4e4-4416-91ad-89a03ed1cc2c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=trescare","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b30bcd97276f8ffa7c12014c1d02d50a5930fa50_lout","baseUrl":"https://trescare.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://trescare.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"367296cc-f4e4-4416-91ad-89a03ed1cc2c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"af96ffd2e00f4992bbf29d28bca72a3b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}